Sometimes bad things happen and people lose access to their Witchcraft account, for example when their Facebook account is being blocked for some reason. In such cases we can transfer player's character to a newly created Facebook account with all existing progress.
If you're experiencing such issue, please follow the instruction below:
- Try reaching Facebook support to restore an access to your existing account. Sometimes account are being blocked by a mistake and it is very likely that you'll be able to restore an access after contacting Facebook support.
- If there's no way to restore an access to your old Facebook account and you've decided to register a new account - please make sure you have an access to the email you've used to register the blocked account.
- Open the game from your newly created Facebook account and make sure you have an access to the game. You should see a newly created character.
- Send a message to support@duckrockets.com from the email address used to create old (original) account.